Outsourced IT Services for Business

Providing complete IT solutions for SME businesses since 2000

First Stop IT


We get you working anywhere

IT Strategy


We help you plan for the future

Unlimited IT Support


We keep you running smoothly

IT Security


We keep you safe

First Stop IT Harlow


We help you recover data quickly

Our Customer Satisfaction

Based on live reactions in the last 90 days

  • Unlimited IT Support

  • Virtual IT Director

  • Threat Awareness Training

  • First-class Customer Service

  • Guaranteed Response Time

  • 15+ years in business

  • Cloud Security

  • Office 365 Migration

  • Mobile Device Management

  • Improve Staff Productivity

  • Ransomware Protection

  • GDPR Consultation

  • Cyber Essentials

  • Disaster Recovery

  • Cloud Backup

  • Working from Home

  • Team Collaboration

  • Virtual Desktops

About First Stop

At First Stop IT we specialise in supporting small to medium sized businesses with their technology requirements. We pride ourselves on consistently providing unparalleled award-winning outsourced IT support, systems management and monitoring, backup, disaster recovery and much more. As one of Britain’s Top 50 Best Managed IT Companies, our aim is to provide a first class service to all our clients in order to help them get the best out of their technology.  Using the highest calibre products and by being proactive rather than reactive ensures that we help to prevent computer problems becoming an issue. All of our well established professional engineers receive rigorous training to ensure that they provide the level of service you expect and are CRB/DBS checked, meaning that we can work in premises where children or vulnerable adults are present. Our team has been ensuring the smooth running of business IT systems for the past 15 years by taking on the responsibilities of a traditional internal IT department.

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We provide detailed reporting on your IT infrastructure and setup, giving you a clear picture of its system health and any problems that may be present. We then use our expertise to make informed recommendations on how its performance may be improved, ensuring it operates as reliably as possible.

With a 14 minute average response time the fully managed IT services we offer are designed to keep your business systems running smoothly, therefore always allowing your staff to be as productive as possible without any technical obstacles. We manage our clients’ servers behind the scenes always ensuring they ‘just work’ while providing our first class technical support to management and staff. We’re a tight-knit, thriving business and consequently we have the manpower to provide the best possible quality IT services, whilst still being small enough to be easy to get hold of and build a relationship with.

Our unlimited contracts are designed to provide the ultimate in IT support whilst always offering our customers the most value for money course of action to quickly and efficiently solve their IT problems. Find out more for yourself about why our unlimited IT support contracts are more cost effective than employing your own IT staff and how you can have your own IT department for the cost of just one employee! To compliment this, First Stop IT advise and educate their clients on all their hardware and software solutions, such as recommending upgrading their IT systems every 3 years to ensure that they get the best return on their investment.

Give us a call now on 0345 450 7876 or email us at solutions@firststopit.co.uk to receive a FREE consultation or instant unlimited IT support quotation.

We are extremely proud to have the ability to support all our clients directly from our UK office and alongside our support helpdesk based in Harlow, Essex.



“Its nice that First stop are so familiar with our company, so that there isn’t need for much explanation, therefore their service is very personable and approachable. They always provide a fast, friendly response and resolution, and never make you feel any problem is too small. 🙂 “

Leanne, Waltham Cross, Essex

“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee, Thaxted, Essex

“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David, Buntingford, Hertfordshire

“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”

Advertise the Web, Chelmsford, Essex

“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin , Chelmsford, Essex

“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”

Anthony , Berkhamsted, Hertfordshire

“Ian dealt with it with ease . Great to watch remotely whilst he worked his magic 🙂 Quick and easy solution.”

Grant , Waltham Abbey, Hertfordshire

“Very quick response and solving of the problem. It turned out that there wasn’t a problem at all but it was great to clarify it so quickly. Thanks!”

Maria , Harlow, Essex

“quick response, problem sorted”

Bob , High Wycombe, Bucks

“Quick resolution of the issue”

Ruth , Harlow, Essex

“Solved extremely quick :-)”

Danielle , Harlow, Essex

“My experience was great because my issue was resolved very quickly despite an extremely slow computer!”

Lori , Thaxted, Essex

“Available, expert, friendly, diligent”

Jonathan , Broxbourne, Herts

“Ian sorted out my problems quickly – many thanks”

Diane , Nazeing, Essex

“Great service from Ian”

Jackie , Stevenage, Herts

“Because Noel is great! thank you”

Sophie , Thaxted, Essex

“Danny was very patient and resolved the issue”

Ella , London

“Gemma worked the cause of the issue out quickly and was easy to talk to (even with me being grumpy!). She went an extra step to make sure that it’s more obvious if there are junk emails. ”

Ruth , Harlow, Essex

“Fabulous tenacity to find a solution to work for me. I am very grateful.”

Michelle , Stevenage, Herts

“I do not use the term great ever. I am old and boring and use more controlled comment. However, your representative was prompt and identified the potential cause very readily. We now, naturally, need to wait separately to see if the internet problem identified resolves the problem.”

Vanessa , Loughton, Essex

“Very quickly restored documents that I had stupidly deleted – a brilliant job, thanks very much.”

Mary , Loughton, Essex

“Chris sorted problem on one telephone call as usual”

Sue , High Wycombe, Bucks

“Matt was extremely professional, friendly and effective; thank you.”

Grant , Loughton, Essex

“Very supportive, checked my understanding at each stage.”

Yvonne , Stevenage, Herts

“You are always supportive and helpful.”

Graham, Harlow, Essex

“As usual, fast expertise service”

Denise , Welwyn Garden City, Herts

“friendly helpful fast accurate solution given”

John , Hoddesdon, Herts

“Ian & Matt very helpful”

Chris , Stevenage, Herts

“Fast accurate simple response.”

John , Hoddesdon, Herts

“Very helpful and fixed problem quickly”

Mike , Loughton, Essex

“Ian always sorts all my IT issues for me . He is undoubtedly the best you have on your support team.”

Rekha, Stevenage, Herts
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