First Class IT Support

Unlimited Support & Consultancy

Proactive Microsoft Patching

Jargon Free Proposals

Powerful Partnerships

Your Success is Our Success

Your own IT department for the cost of 1 employee

We provide first class IT support

At First Stop IT we understand that the longer an IT system or machine is down, the more it is going to affect your ability to work, and therefore your ability to make money. So when there’s a problem, we know that you’re going to want a solution as soon as possible.

From our Essex Based Helpdesk
We know how annoying it is to be left on hold for an hour and then transferred to someone who doesn’t seem to really understand your problem; much less offer a solution to it.

We provide a team of friendly and highly skilled support engineers. We know IT support, so when you speak us, we’re well equipped to help you with whatever problem you might have.

We solve 98% of our client’s problems remotely, so if you’ve got an issue, the chances are, your solution is just one phone call away.

We’re a local company

Based in Harlow, Essex we are right on the A414, the M11, and 40 minutes from London Liverpool Street by train. We’re ideally placed to serve clients in Essex, Hertfordshire, and London.

We are a small company with powerful systems and 15+ years in business. Our team deliver a personal service tailored to your specific IT setup, providing effective solutions quickly. We are confident in our abilities and our clients benefit from contractually binding SLAs.

Essex based support helpdesk

We run a dedicated helpdesk from our offices providing a knowledgeable engineering team available to help whenever your business needs it.

Our services are unlimited

We provide unlimited IT support services, use us as much as you need, whenever you need.

If fact; unless you specifically agree to an additional cost in advance, there simply won’t be any. That’s right, no hidden costs and no unexpected bills!

Click the button below for an instant unlimited IT support quote or alternatively give us a call for a free consultation today.

Unlimited On-Site & Remote Support

Call us and email us as much as you need, safe in the knowledge that it is in our best interest to ensure your PCs and Servers are working when you need them.
If you have a problem which can’t be fixed remotely, we will come to you at no additional charge.

Value added services included

Not only is our support unlimited but our 24/7 monitoring, proactive patching and maintenance, and project planning consultancy services are all unlimited too.

Enjoy our industry leading response time

We speak plain English

We’re IT people, but we’re also business people and we understand that in order to provide an excellent IT service we need to be able to communicate with people at all levels. No-one likes to be blinded by science!

Using effective communication, we’re able to provide IT support of the very highest level, and that’s why we’ve grown to become a highly respected and trusted organisation.

We’re all qualified to help

All of our engineers receive rigorous training to ensure that they provide the level of service you expect.

When you call First Stop IT we guarantee the person on the other end of the line really knows what they’re talking about.

We’re Microsoft Certified Partners as well as being Microsoft Certified Small Business Specialists. We partner with the best in the industry to provide you the best solutions available and ensure we always keep our technical knowledge up-to-date.

Our engineers are CRB/DBS checked, meaning that we can work in premises where children or vulnerable adults are present.

We are just the right size

We aren’t a one man band and we’re not a huge corporation. The size of our business means that we are big enough to guarantee quality support and small enough to ensure that you will get to know the team and we will integrate well with your business.

Big enough to support you

We’re a tight-knit and thriving business and consequently we have the manpower to provide the best possible quality IT services, whilst still being small enough to be easy to get hold of and build a relationship with.

Small enough to feel part of the team

We are large enough that holiday, sickness and training in our company will not affect the service we provide to your company. We are small enough that you can get to know all of our engineers by name and we will become an integrated part of your business.

We Care

All of our staff are passionate about helping our customers achieve something, and we have plenty of stories that demonstrate the fact that if a client needs something, we’ll do everything we can to help.

While you peruse the website, check out the various testimonials at the bottom of each page.

There’s a reason why so many businesses use First Stop IT, and if you’d like to find out more, please feel free to live chat with us, fill in the form for a call back or give us a call on 01279 400350

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“Fabulous tenacity to find a solution to work for me. I am very grateful.”

Michelle, Stevenage, Herts

“Very quickly restored documents that I had stupidly deleted – a brilliant job, thanks very much.”

Mary, Loughton, Essex

“I do not use the term great ever. I am old and boring and use more controlled comment. However, your representative was prompt and identified the potential cause very readily. We now, naturally, need to wait separately to see if the internet problem identified resolves the problem.”

Vanessa, Loughton, Essex

“Ian dealt with it with ease . Great to watch remotely whilst he worked his magic 🙂 Quick and easy solution.”

Grant, Waltham Abbey, Hertfordshire

“You are always supportive and helpful.”

Graham, Harlow, Essex

“Danny was very patient and resolved the issue”

Ella, London

“Fast accurate simple response.”

John, Hoddesdon, Herts
“Its nice that First stop are so familiar with our company, so that there isn’t need for much explanation, therefore their service is very personable and approachable. They always provide a fast, friendly response and resolution, and never make you feel any problem is too small. 🙂 ”

Leanne, Waltham Cross, Essex

“Gemma is an absolute legend!! To say I am pleased and relieved is an understatement. I cannot thank you enough for all your help. ”

Amanda, Harlow, Essex

“Gemma worked the cause of the issue out quickly and was easy to talk to (even with me being grumpy!). She went an extra step to make sure that it’s more obvious if there are junk emails. ”

Ruth, Harlow, Essex

“Great service from Ian”

Jackie, Stevenage, Herts

“My experience was great because my issue was resolved very quickly despite an extremely slow computer!”

Lori, Thaxted, Essex

“Solved extremely quick :-)”

Danielle, Harlow, Essex

“Ian sorted out my problems quickly – many thanks”

Diane, Nazeing, Essex

“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”

Anthony, Berkhamsted, Hertfordshire

“Ian always sorts all my IT issues for me . He is undoubtedly the best you have on your support team.”

Rekha, Stevenage, Herts

“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin, Chelmsford, Essex

“As usual, fast expertise service”

Denise, Welwyn Garden City, Herts

“Ian & Matt very helpful”

Chris, Stevenage, Herts

“Available, expert, friendly, diligent”

Jonathan, Broxbourne, Herts

“Matt was extremely professional, friendly and effective; thank you.”

Grant, Loughton, Essex

“Very helpful and fixed problem quickly”

Mike, Loughton, Essex

“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David, Buntingford, Hertfordshire

“Thanks for Andy’s quick response, knowledgeable and professional. resolve the issue at first attempt. I feel no difference then with in house IT support.”

Faye, Harlow, Essex

“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee, Thaxted, Essex

“Quick resolution of the issue”

Ruth, Harlow, Essex

“quick response, problem sorted”

Bob, High Wycombe, Bucks

“Because Noel is great! thank you”

Sophie, Thaxted, Essex

“Very quick response and solving of the problem. It turned out that there wasn’t a problem at all but it was great to clarify it so quickly. Thanks!”

Maria, Harlow, Essex

“Mike dealt with my query quickly and efficiently :)”

Jo, Buntingford, Hertfordshire

“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”

Advertise the Web, Chelmsford, Essex

“Chris sorted problem on one telephone call as usual”

Sue, High Wycombe, Bucks

“Very supportive, checked my understanding at each stage.”

Yvonne, Stevenage, Herts

“friendly helpful fast accurate solution given”

John, Hoddesdon, Herts