Why Choose Us?

First Stop IT provides complete IT solutions for SME businesses

First Class IT Support

First Class IT Support

Unlimited IT Support

Unlimited Support & Consultancy

Proactive Microsoft Patching

Proactive Microsoft Patching

Jargon Free Proposals

Powerful Partnerships

Powerful Partnerships

Your Success

Your Success is Our Success

We provide first class IT support

We are passionate about making sure our clients get the best out of their technology, and we do this by using best of breed products integrated together and delivering solutions with the highest level of customer service and innovation in order to meet your individual business needs.

We behave as your internal IT department and our aim is to ensure your employees stay productive by minimising any disruption caused by computer problems and putting preventative measures in place to help ensure that computer problems are as rare as possible.

We’re a local company

Based in Harlow, Essex we are right on the A414, the M11, and 40 minutes from London Liverpool Street by train. We’re ideally placed to serve clients in Essex, Hertfordshire, and London.

We are a small company with powerful systems and 15+ years in business. Our team deliver a personal service tailored to your specific IT setup, providing effective solutions quickly. We are confident in our abilities and our clients benefit from contractually binding SLAs.

Essex based support helpdesk

We run a dedicated helpdesk from our offices providing a knowledgeable engineering team available to help whenever your business needs it.

Our services are unlimited

We provide unlimited IT support services, use us as much as you need, whenever you need.

If fact; unless you specifically agree to an additional cost in advance, there simply won’t be any.  That’s right, no hidden costs and no unexpected bills!

Click the button below for an instant unlimited IT support quote or alternatively give us a call for a free consultation today.

Instant Unlimited Support Quote

tickUnlimited On-Site & Remote Support

Call us and email us as much as you need, safe in the knowledge that it is in our best interest to ensure your PCs and Servers are working when you need them.

If you have a problem which can’t be fixed remotely, we will come to you at no additional charge.


Value added services included

Not only is our support unlimited but our 24/7 monitoring, proactive patching and maintenance, and project planning consultancy services are all unlimited too.

We speak plain English

We’re IT people, but we’re also business people and we understand that in order to provide an excellent IT service we need to be able to communicate with people at all levels. No-one likes to be blinded by science!

Using effective communication, we’re able to provide IT support of the very highest level, and that’s why we’ve grown to become a highly respected and trusted organisation.

why choose us

We’re all qualified to help

All of our engineers receive rigorous training to ensure that they provide the level of service you expect.

When you call First Stop IT we guarantee the person on the other end of the line really knows what they’re talking about.

We’re Microsoft Certified Partners as well as being Microsoft Certified Small Business Specialists. We partner with the best in the industry to provide you the best solutions available and ensure we always keep our technical knowledge up-to-date.

Our engineers are CRB/DBS checked, meaning that we can work in premises where children or vulnerable adults are present.

We are just the right size

We aren’t a one man band and we’re not a huge corporation. The size of our business means that we are big enough to guarantee quality support and small enough to ensure that you will get to know the team and we will integrate well with your business.


Big enough to support you

We’re a tight-knit and thriving business and consequently we have the manpower to provide the best possible quality IT services, whilst still being small enough to be easy to get hold of and build a relationship with.


Small enough to feel part of the team

We are large enough that holiday, sickness and training in our company will not affect the service we provide to your company. We are small enough that you can get to know all of our engineers by name and we will become an integrated part of your business.

We Care

All of our staff are passionate about helping our customers achieve something, and we have plenty of stories that demonstrate the fact that if a client needs something, we’ll do everything we can to help.

While you peruse the website, check out the various testimonials at the bottom of each page.

Get in touch today

There’s a reason why so many businesses use First Stop IT, and if you’d like to find out more, please feel free to live chat with us, fill in the form for a call back or give us a call on 01279 400350.

why choose us


“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee Baldwin, Owner, Blue Marine Travel
Thaxted, Essex
“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David Callf, Drawing Design Management Ltd
Buntingford, Hertfordshire
“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”
Advertise the Web, Chelmsford, Essex
“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin Cook, Digital Marketing Manager, Turnaround Advertising
Chelmsford, Essex
“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”
Anthony Pratt, Austins Solicitors
Berkhamsted, Hertfordshire