Cloud Migrations

Move to the cloud without the chaos.

Penetration Testing Services

Simulated cyberattacks by ethical hackers.

AI Readiness Assessment

Is your business ready for AI?

Cyber Essentials Plus

Helping you on a smooth certification journey towards Cyber Essentials Plus.

NetSuite

Making sure your side of the project is resourced, and running smoothly.

Power BI

More information coming soon about our Power BI Services...

Don’t let the wrong IT partner cost you more than just money. Here’s exactly what to look for.

Don’t let the wrong IT partner cost you more than just money. Here’s exactly what to look for.

Why Choose Us

A lot of IT companies will answer your calls, fix your laptop, and send you a monthly invoice. That is not what we do. At First Stop IT, we’re more than just an IT provider, we’re your trusted technology partner.

With over 25 years’ experience supporting businesses across Essex, Hertfordshire and London, we deliver proactive, jargon-free IT services that keep your business secure, productive and moving forward. Our friendly, expert team provides unlimited support and tailored solutions, acting as your outsourced IT department with clear communication and no hidden costs.

25+

Years in Business

98%

Problems Solved Remotely

24/7

Security Monitoring

40 min

From London Liverpool Street

We provide first class IT support

At First Stop IT we understand that the longer an IT system or machine is down, the more it is going to affect your ability to work, and therefore your ability to make money. So when there’s a problem, we know that you’re going to want a solution as soon as possible.

From our Essex Based Helpdesk
We know how annoying it is to be left on hold for an hour and then transferred to someone who doesn’t seem to really understand your problem; much less offer a solution to it.

We provide a team of friendly and highly skilled support engineers. We know IT support, so when you speak us, we’re well equipped to help you with whatever problem you might have.

We solve 98% of our client’s problems remotely, so if you’ve got an issue, the chances are, your solution is just one phone call away..

We’re a local company

Based in Harlow, Essex we are right on the A414, the M11, and 40 minutes from London Liverpool Street by train. We’re ideally placed to serve clients in Essex, Hertfordshire, and London.

We are a small company with powerful systems and 25+ years in business. Our team deliver a personal service tailored to your specific IT setup, providing effective solutions quickly. We are confident in our abilities and our clients benefit from contractually binding SLAs.

Essex based support helpdesk

We run a dedicated helpdesk from our offices providing a knowledgeable engineering team available to help whenever your business needs it.

Our services are unlimited

We provide unlimited IT support services, use us as much as you need, whenever you need.

If fact; unless you specifically agree to an additional cost in advance, there simply won’t be any. That’s right, no hidden costs and no unexpected bills!

Click the button below for an instant unlimited IT support quote or alternatively give us a call for a free consultation today.

What First Stop IT Includes as Standard

24/7 SOC Monitoring: M365 Tenant

Your Microsoft 365 environment is connected into our SIEM platform, which pulls in sign-ins, email events, administrative actions, file access, and permission changes across your entire tenant. A dedicated security operations team watches this around the clock.

When the platform flags something suspicious, a human investigates immediately. If action is needed, they contain it and call us. We call you. This monitoring is included in the Essential package and covers your cloud environment at all hours.

M365 Audit Reporting

Your Microsoft 365 environment generates a constant stream of audit data: who logged in, from where, what they accessed, what they changed, when files were shared, when permissions were modified. By default, most organisations never see any of this.

We surface it for you as regular, readable reports, giving you clear visibility into what is actually happening across your systems. Useful for security, compliance, and accountability.

Dark Web Monitoring

When credentials are stolen in a data breach, they end up for sale on the dark web, often within hours. Most organisations never find out until someone uses those credentials to get in.

We monitor dark web sources continuously for any mention of your email domains. If a staff member’s credentials appear in a breach, we alert you immediately, tell you exactly what was compromised, and help you take action before anyone can use that information.

Full IT Documentation

From the first day of onboarding, we build and maintain a complete knowledge base covering your systems, software licences, SaaS services, credentials (stored securely, never in a spreadsheet), and step-by-step how-to guides.

If a staff member leaves, nothing leaves with them. If you ever want to move IT providers, you take the documentation with you. No lock-in, no knowledge held hostage.

Unlimited On-Site & Remote Support

Call us and email us as much as you need, safe in the knowledge that it is in our best interest to ensure your PCs and Servers are working when you need them.
If you have a problem which can’t be fixed remotely, we will come to you at no additional charge.

Value added services included

Not only is our support unlimited but our 24/7 monitoring, proactive patching and maintenance, and project planning consultancy services are all unlimited too.

We speak plain English

All of our engineers receive rigorous training to ensure that they provide the level of service you expect.

When you call First Stop IT we guarantee the person on the other end of the line really knows what they’re talking about.

We’re Microsoft Certified Partners as well as being Microsoft Certified Small Business Specialists. We partner with the best in the industry to provide you the best solutions available and ensure we always keep our technical knowledge up-to-date.

Our engineers are CRB/DBS checked, meaning that we can work in premises where children or vulnerable adults are present.

We are just the right size

We aren’t a one man band and we’re not a huge corporation. The size of our business means that we are big enough to guarantee quality support and small enough to ensure that you will get to know the team and we will integrate well with your business.

Big enough to support you

We’re a tight-knit and thriving business and consequently we have the manpower to provide the best possible quality IT services, whilst still being small enough to be easy to get hold of and build a relationship with.

Small enough to feel part of the team

We are large enough that holiday, sickness and training in our company will not affect the service we provide to your company. We are small enough that you can get to know all of our engineers by name and we will become an integrated part of your business.

We Care

All of our staff are passionate about helping our customers achieve something, and we have plenty of stories that demonstrate the fact that if a client needs something, we’ll do everything we can to help.

While you peruse the website, check out the various testimonials at the bottom of each page.

There’s a reason why so many businesses use First Stop IT, and if you’d like to find out more, please feel free to live chat with us, fill in the form for a call back or give us a call on 0345 450 7876