Support Cost Calculator

Use our simple calculator to see how much money you can save by using our contracted unlimited business IT support
services. You can even compare the price to the cost of employing an internal IT team.

Our Price (Unlimited Support)

for unlimited support from OUR TEAM
of engineers with over 30 years experience

£275.00 pcm (exc taxes)

1

Our Price (Unlimited Consultancy)

for unlimited consultancy from OUR TEAM
of consultants with over 30 years experience

£310.00 pcm (exc taxes)

2

How many servers does your business rely on?

 

How many business critical applications do you have?

Such as: Office, Sage, autoCAD

How many people use your systems?

 

The Combined Package (Support & Consultancy)

for unlimited support & unlimited consultancy OUR TEAM
with over 30 years experience

£275.00 pcm (exc taxes)

3

Monthly Saving of:

£310.00
when choosing our package

Our team
VS

Get This Offer
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OUR TEAM VS

Internal Staffing Costs *

Your costs if you choose to hire internal staff

£1500.00 pcm (exc taxes)

Recruiting costs

 

Training costs

Monthly Saving of:

£1075.00
when choosing our package

What’s included?

We provide all the services you need to keep your business IT running smoothly
You will be surprised at the value we provide

Computer & Server Support

We provide on-site support where required and remote support 9am – 5pm Monday to Friday from our Essex based helpdesk, utilising phone, email and remote desktop facilities.

98% of the support issues we handle are resolved remotely** meaning minimal delays where your business experiences issues.

We guarantee a next business day response for on-site support and a maximum 1 hour response on all phone and email support requests. Our guarantee is a maximum 1 hour response but our average response time is less than 15 minutes.

We can also provide out of hours support at an additional cost.

Monitoring

At First Stop IT we are a proactive business partner; we monitor your IT infrastructure 24/7 using industry leading remote monitoring and management software. We monitor your computers (PCs, Macs & Laptops), network & server performance, internet connectivity, security and all critical services & processes including data backups.

Where we find problems we will assess the issues and provide solutions as quickly as possible.

Because we are a small company, our support engineers deliver a personal service tailored to your specific IT setup and can provide solutions quickly.

Patching and Maintenance

Included in our unlimited contract is a thorough maintenance service. We ensure your PCs, servers, routers, firewall and wireless networks are kept up-to-date with the latest firmware updates as agreed with your business, ensuring a high level of security.

We perform operating system, security and antivirus updates as required and ensure any 3rd party software is up-to-date at all times where possible. We are also happy to liaise with 3rd party software support so you don’t have to; making us the only number you need to call for IT issues

Network Management and Administration Tasks

Our experienced network administrators will handle all of your day to day admin tasks such as management of users and groups, email addresses and distribution groups.

We ensure your permissions and security settings are correct keeping your data secure.
If you have a member of staff starting or leaving your business, just let us know and we will ensure they are setup and ready to start working from the moment they arrive.

We also manage folder and printer shares, system and network configuration and monitor your email databases and services where applicable.

Strategic Planning and Consultancy

Although we’re specialists in IT, one of the things that make First Stop IT so successful is the fact that we understand business too. We really get to know you, we use our knowledge of your systems and the products that you use in order to help you grow as a business. Our knowledge of the IT industry helps us to recommend the very best products and services on the market, and this in turn can help your business to grow.

Through regular client meetings throughout our relationship we gain an intimate understanding of how your business works, and how you use technology. We use our expertise in technology and in business to make intelligent recommendations to help your business be more agile, more productive, more secure and more profitable

Asset & Life Cycle Management

If your business relies on IT, the chances are that you’ve had to invest fairly heavily in your technology. Having spent that money, we want to make sure that you get the very best return from your investment.
In order to do this, it’s important to be aware of the age and performance of your hardware and software assets, and how this affects your productivity, security and resilience. Having this detailed inventory and analysis of your assets allows us to help you prepare your budget for future costs.
The list of services included within our unlimited computer support package is extensive and as such there is more on offer than detailed above. For a full list of the scope of our service please contact us.

Give us a call on 0345 450 7876 for more information or request a call back below.

*Internal staff calculation based on employment of either a single second line IT support engineer or a second and first line IT support engineer dependent on the number of servers and PCs within an organisation.
**98.1% based on total support calls raised vs total support site visits during financial year 2013/14

Our experienced staff are always happy to hear from you

Request a Call Back
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TESTIMONIALS

“quick response, problem sorted”

Bob, High Wycombe, Bucks

“You are always supportive and helpful.”

Graham, Harlow, Essex

“Ian & Matt very helpful”

Chris, Stevenage, Herts

“Very supportive, checked my understanding at each stage.”

Yvonne, Stevenage, Herts

“Danny was very patient and resolved the issue”

Ella, London

“Very quickly restored documents that I had stupidly deleted – a brilliant job, thanks very much.”

Mary, Loughton, Essex

“Very helpful and fixed problem quickly”

Mike, Loughton, Essex

“Quick resolution of the issue”

Ruth, Harlow, Essex

“Ian dealt with it with ease . Great to watch remotely whilst he worked his magic 🙂 Quick and easy solution.”

Grant, Waltham Abbey, Hertfordshire

“Mike dealt with my query quickly and efficiently :)”

Jo, Buntingford, Hertfordshire

“Chris sorted problem on one telephone call as usual”

Sue, High Wycombe, Bucks

“My experience was great because my issue was resolved very quickly despite an extremely slow computer!”

Lori, Thaxted, Essex
“Its nice that First stop are so familiar with our company, so that there isn’t need for much explanation, therefore their service is very personable and approachable. They always provide a fast, friendly response and resolution, and never make you feel any problem is too small. 🙂 ”

Leanne, Waltham Cross, Essex

“Gemma worked the cause of the issue out quickly and was easy to talk to (even with me being grumpy!). She went an extra step to make sure that it’s more obvious if there are junk emails. ”

Ruth, Harlow, Essex

“Ian sorted out my problems quickly – many thanks”

Diane, Nazeing, Essex

“Great service from Ian”

Jackie, Stevenage, Herts

“As usual, fast expertise service”

Denise, Welwyn Garden City, Herts

“Fast accurate simple response.”

John, Hoddesdon, Herts

“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”

Anthony, Berkhamsted, Hertfordshire

“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin, Chelmsford, Essex

“Because Noel is great! thank you”

Sophie, Thaxted, Essex

“Ian always sorts all my IT issues for me . He is undoubtedly the best you have on your support team.”

Rekha, Stevenage, Herts

“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David, Buntingford, Hertfordshire

“I do not use the term great ever. I am old and boring and use more controlled comment. However, your representative was prompt and identified the potential cause very readily. We now, naturally, need to wait separately to see if the internet problem identified resolves the problem.”

Vanessa, Loughton, Essex

“Solved extremely quick :-)”

Danielle, Harlow, Essex

“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”

Advertise the Web, Chelmsford, Essex

“friendly helpful fast accurate solution given”

John, Hoddesdon, Herts

“Gemma is an absolute legend!! To say I am pleased and relieved is an understatement. I cannot thank you enough for all your help. ”

Amanda, Harlow, Essex

“Very quick response and solving of the problem. It turned out that there wasn’t a problem at all but it was great to clarify it so quickly. Thanks!”

Maria, Harlow, Essex

“Fabulous tenacity to find a solution to work for me. I am very grateful.”

Michelle, Stevenage, Herts

“Available, expert, friendly, diligent”

Jonathan, Broxbourne, Herts

“Thanks for Andy’s quick response, knowledgeable and professional. resolve the issue at first attempt. I feel no difference then with in house IT support.”

Faye, Harlow, Essex

“Matt was extremely professional, friendly and effective; thank you.”

Grant, Loughton, Essex

“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee, Thaxted, Essex