Privacy Policy

Our privacy policy is a document that states what personal data we collect from our users, why, and how we keep it private.

First Stop IT respects your privacy and is committed to protecting your personal data. This privacy notice will explain how we look after your personal data and inform you of your rights.

First Stop IT does not provide or market its services to children and we do not knowingly collect data relating to children.

This policy applies where First Stop IT is a Data Controller of your information. The terms of this privacy policy does not govern your information where we process that data on behalf of a third party Data Controller, you should refer to the privacy policy of the relevant Data Controller in that instance.

Who are we?

We are First Stop IT Ltd.  Our registered and trading address is Suite 9, Unit 11 West Road, Harlow, CM20 2BU. We are registered with the Information Commissioner’s Office under registration reference Z8190198.  We are dedicated to protecting your personal information, which will be processed in accordance with this fair processing notice.

What is personal data?

Personal data is any data that can be used to identify you.

When you browse our website we automatically receive your IP address, and information which allows us to learn about your browser and operating system.

We only collect your name, email address, and telephone number if you choose to give it to us using our “Contact Us” form.

Why do we need to collect personal data?

In order for us to respond to your enquiries we require your name and contact details.

In order for us to provide you with the best online experience we use cookies (as most websites do).  For full details of the cookies we use, and how they affect you, please see our Cookie Policy.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  These include (but may not be limited to) Google Analytics, Google DoubleClick, & ZenDesk Livechat.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

How long will you keep it for?

We will endeavor not to keep your data for longer than is necessary. In some instances, the law sets the length of time information has to be kept, but in most cases we will use our discretion to ensure that we do not keep records outside of our normal business requirements.

As and when our relationship comes to an end, your data will be deleted by First Stop IT Ltd. and our contractors in line with our data retention policy.  The data retention periods will be determined by applicable legislation, and full details of these may be obtained on request.

How will this affect me?

We are committed to ensuring that the information we collect and use is appropriate for these purposes, and does not constitute an invasion of your privacy.

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

As a data subject you have rights:

  • The right of access – you may request access to your data
  • The right to rectification – if your data is wrong, you may request it is corrected
  • The right to erasure – you may request your data be erased
  • The right to restrict processing – you can ask us to stop using your data
  • The right to data portability – you can ask for a copy of your data in a useful form
  • The right to object – you can object if you unhappy how your data is being used
  • The right to complain – if you are still not happy, you can complain to the ICO

If you are unsure of any of your rights, or have further questions please contact our Solutions Director, Tai Daly, on 01279 400351.