Why are legitimate client emails going to quarantine, and how do you fix it?
Legitimate emails get quarantined when filtering is too aggressive or a sender isn’t trusted yet. The fix is to tune the filtering, safelist known good senders and review quarantine quickly, so real client email gets through and threats don’t.
How do you set up secure home and hybrid working for an accountancy practice?
Set up secure home and hybrid working with cloud-based systems, managed devices, multi-factor authentication and secure access to your practice software, so the whole team works the same way from anywhere with no drop in security.
How do you support QuickBooks for a security or M&E contractor?
First Stop IT supports QuickBooks for contractors by keeping it running reliably on your hosted desktop or PCs, handling updates and multi-user access, protecting it, and fixing the login and file issues fast, so your finance team isn’t held up.
How do you detect a compromised mailbox before it causes fraud?
You detect a compromised mailbox by monitoring for the tell-tale signs, especially new mail-forwarding or inbox rules, unusual sign-ins and unexpected sending, so you can act before an attacker uses the account for fraud.
Should a travel agency run Amadeus and Navitas on hosted desktops?
For most agencies, yes: hosted desktops give every consultant the same fast, secure, centrally managed Amadeus and Navitas environment from anywhere, part of managed IT at about £45 to £100 per user per month.
NetSuite at scale: what breaks past 100,000 records?
Native search/list fields cap and hide valid matches, scheduled and Map/Reduce scripts hit governance limits and time out, and reports slow down, often invisibly. The fixes are targeted: purpose-built search tools, script optimisation and sometimes a data-model review.
How do you keep on top of Tekla, Autodesk and Graitec licence renewals?
Track every entitlement and renewal date in one place, renew well ahead of the deadline, budget for the annual cost, and let your provider handle Trimble and the reseller, part of managed IT at about £45 to £100 per user per month.
How do you support BigHand dictation for solicitors?
First Stop IT supports BigHand dictation for solicitors, including the software, foot pedals and integration with LEAP and email, so your fee earners can dictate quickly and turn work around without technical hold-ups.
How should a claims consultancy organise and index its case records?
Keep case records in one managed document system, structured consistently by client and case, tagged with useful metadata and full-text-indexed so contents are searchable, so every document is findable in seconds, part of managed IT at about £45 to £100 per user per month.
How do you stop phishing and email fraud at a financial firm?
You stop phishing and email fraud with managed email filtering, impersonation protection, MFA, staff training and a strict rule to verify payment changes by phone. Most attacks start in the inbox, so that’s where the defence has to be strongest.