Don't Take Our Word For It

Real feedback from real clients across Essex, Cambridge and the East of England

My email is flying today! thank you 🙂

Sophie (Bishop’s Stortford, Hertfordshire)

Thank you Mike for fixing the problem!

Sarah (Berkhamsted, Hertfordshire)

Thank you for sorting out the issue really quickly!

Sarah (Berkhamsted, Hertfordshire)

Thank you Andrew

Sarah (Berkhamsted, Hertfordshire)

Danny phoned me and fixed the problem quickly and easily.

Sarah (Hertfordshire)

Cameron sorted out the problem for me, and gave me guidance on how to not let it happen again.

Sarah (Berkhamsted, Hertfordshire)

Andrew was very patient and helpful.

Sabina (Hertford, Hertfordshire)

Speed of response – efficiency of Andrew…

Nigel (Berkhamsted, Hertfordshire)

Quick turnaround, and a follow up. Thank you

Natasha (Bishop’s Stortford, Hertfordshire)

The scanning problem was sorted by Cameron

Karen (Berkhamsted, Hertfordshire)

fast and efficient

Lesley (Stevenage, Hertfordshire)

Gemma was incredibly helpful and friendly, she resolved my issue quickly and efficiently with minimal disruption to my workday.

Kendra (Bishop’s Stortford, Hertfordshire)

Excellent service from Cameron and Ian -as usual

Jackie (Stevenage, Hertfordshire)

Quick and efficient 🙂

Harriet (Bishop’s Stortford, Hertfordshire)

prompt action of my request – thank you

Hannah (Bishop’s Stortford, Hertfordshire)

Chris persisted until the issue was resolved – thank you!

Hannah (Bishop’s Stortford, Hertfordshire)

First time dealing with you guys, everything was dealt with quickly and easily, cheers for the help!

Glyn (Bishop’s Stortford, Hertfordshire)

Mike solved the problem as always

Gilda (Berkhamsted, Hertfordshire)

Great!

Debra (Hertford, Hertfordshire)

timely response and resolution.

Becky (Bishop’s Stortford, Hertfordshire)

Ian dealt with it with ease. Great to watch remotely whilst he worked his magic 🙂 Quick and easy solution.

Grant (Waltham Abbey, Hertfordshire)

Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.

Anthony (Berkhamsted, Hertfordshire)

Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much

David (Buntingford, Hertfordshire)

Mike dealt with my query quickly and efficiently 🙂

Jo (Buntingford, Hertfordshire)

Very helpful

Ted (Ongar, Essex)

Thanks Mike

Steve (Hoddesdon, Essex)

I explained my dilema, after a brief wait a solution put forward and implemented, in 5 mins i was back online and issue free, what more can you ask for?

Phil (Loughton, Essex)

Very swift response.

Michael (Loughton, Essex)

Quick to resolve

Olivia (Hertford, Essex)

First Class Service, thanks Noel!

Patrick (Harlow, Essex)

operator error – doh!

Pauline (Ingatestone, Essex)

Very quick response. Helped solve the problem straight away.

Rob (Harlow, Essex)

Quick resolution.

Robin (Harlow, Essex)

Thanks team for being right on this (Site internet fail) so quickly!

Shaun (Saffron Walden, Essex)

Really patient guy as he had trouble accessing my laptop but did it!

Shelley (Clacton-on-Sea, Essex)

A quick first time fix.

Simon (Loughton, Essex)

Quick and helpful assistance as always. Thanks

Simon (Loughton, Essex)

Danny went above and beyond to help me with something complex. I really appreciate it thanks Danny. Lottie also was very understanding of our urgent requirement and got on the case very promptly. A great team thank you

Sophie (Stanstead, Essex)

Fixed immediately 🙂

Steve (Hainault, Essex)

Thank you for the speedy response and Dans patience! 🙂 Many thanks. SteveO MVC

Steve (Chelmsford, Essex)

Really good, Noel was really diligent and efficient and thorough.

Keith (Hoddesdon, Essex)

Very quick response and resolution – thank you

Jon (Ingatestone, Essex)

Actioned quickly and efficiently

Kim Fish (Chelmsford, Essex)

Good communication

Laurence (Saffron Walden, Essex)

Excellent service, prompt and thorough.
All appears to be good and working properly so far.

Lionel (Harlow, Essex)

Excellent service, strange situation that was resolved after some trouble shooting

Lionel (Harlow, Essex)

Prompt replies and rapid resolution. Very pleased.

Lionel (Harlow, Essex)

Quick response, fast and pleasant service

Lionel (Harlow, Essex)

Quick response….clear and concise communication

Lionel (Harlow, Essex)

Printer problem fixed promptly.

Liz (Ongar, Essex)

All sorted speedily.

Mary (Loughton, Essex)

Excellent and swift resolution of my issue.

Mary (Loughton, Essex)

Fantastic resolution of the issue.

Mary (Loughton, Essex)

Mike is great, whilst he sorted out the printer issue I’d raised, he resolved another minor issue that I mentioned and which has bugged me for years. He sorted this in a couple of minutes and has made my weekend!

Mary (Loughton, Essex)

Speedy resolution of my problem, thanks.

Mary (Loughton, Essex)

Very prompt service, resolved the issue in minutes.

Mary (Loughton, Essex)

Quick response to the initial request, and updated the PC as required.

Michael (Hoddesdon, Essex)

Quick response, problem solved in acceptable timeframe

Michael (Loughton, Essex)

Very Helpful as always.

Jodie (Loughton, Essex)

Quick pragmatic response and suggestion for if the issue recurs.

Jayne (Braintree, Essex)

Multiple problems all solved quickly and efficiently.

Jamie (Waltham Abbey, Essex)

Great help in sorting our adobe sign problem.

Anna (Saffron Walden, Essex)

Brilliant service by Mike

Caroline (Saffron Walden, Essex)

Many thanks for on-boarding our new joiner.

Claire (Saffron Walden, Essex)

Dealt with quickly

Danielle (Essex)

Dealt with nice and quickly so thank you 🙂

David (Ingatestone, Essex)

Very efficient, and quick, so many thanks.

David (Ingatestone, Essex)

Cameron sorted the problem quickly. many thanks

Diane (Harlow, Essex)

Good service from Ian, when unable to fix remotely – he came to site to sort out the fault.
Thank you

Diane (Waltham Abbey, Essex)

Mike installed my up to date SAGE programe 🙂
thank you

Diane (Waltham Abbey, Essex)

replied to and dealt with my query quickly.

Diane (Waltham Abbey, Essex)

Thanks Danny for sorting 🙂

Diane (Waltham Abbey, Essex)

chris was quick and efficient

Gemma (Harlow, Essex)

Cameron was able to help sort out my problem straight away.
Thank you 🙂

Diane (Waltham Abbey, Essex)

Very quick response and solving of the problem. It turned out that there wasn’t a problem at all but it was great to clarify it so quickly. Thanks!

Maria (Harlow, Essex)

Gemma worked the cause of the issue out quickly and was easy to talk to (even with me being grumpy!). She went an extra step to make sure that it’s more obvious if there are junk emails.

Ruth (Harlow, Essex)

Its nice that First stop are so familiar with our company, so that there isn’t need for much explanation, therefore their service is very personable and approachable. They always provide a fast, friendly response and resolution, and never make you feel any problem is too small. 🙂

Leanne (Waltham Cross, Essex)

Solved extremely quick 🙂

Danielle (Harlow, Essex)

My experience was great because my issue was resolved very quickly despite an extremely slow computer!

Lori (Thaxted, Essex)

Very quickly restored documents that I had stupidly deleted – a brilliant job, thanks very much.

Mary (Loughton, Essex)

We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional. Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.

Lee (Thaxted, Essex)

I do not use the term great ever. I am old and boring and use more controlled comment. However, your representative was prompt and identified the potential cause very readily. We now, naturally, need to wait separately to see if the internet problem identified resolves the problem.

Vanessa (Loughton, Essex)

Very helpful and fixed problem quickly

Mike (Loughton, Essex)

Matt was extremely professional, friendly and effective; thank you.

Grant (Loughton, Essex)

Ian sorted out my problems quickly – many thanks

Diane (Nazeing, Essex)

Because Noel is great! thank you

Sophie (Thaxted, Essex)

We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.

Advertise the Web (Chelmsford, Essex)

Gemma is an absolute legend!! To say I am pleased and relieved is an understatement. I cannot thank you enough for all your help.

Amanda (Harlow, Essex)

Thanks for Andy’s quick response, knowledgeable and professional. resolve the issue at first attempt. I feel no difference then with in house IT support.

Faye (Harlow, Essex)

You are always supportive and helpful.

Graham (Harlow, Essex)

I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements. He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background. With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.

Martin (Chelmsford, Essex)

Great service as always

Nicola (London)

Thank you, Mark, Chris and Cameron for all your help today

Nicola (London)

Thank you Mike for sorting this issue so quickly

Nicola (London)

Thank you Mike for all your help and patience

Nicola (London)

Thank you for your help Danny

Nicola (London)

Thank you for all your help Mike

Nicola (London)

Thank you for all your help

Nicola (London)

Thank you Danny so much for sorting out our issue so quickly and so late on a Friday

Nicola (London)

Thank you Danny for sorting my issue so quickly

Nicola (London)

Thank you Danny for all your help

Nicola (London)

Thank you Cameron for helping us so quickly

Nicola (London)

Thank you Cameron

Nicola (London)

Request sorted quickly. Thank you Ian

Nicola (London)

Problem sorted quickly and easily . Thank you Cameron

Nicola (London)

Job done quickly with no stress. Thank you Danny

Nicola (London)

quick response, friendly and helpful as always

Monica (London)

Mike was lovely as always!

Matt (London)

Excellent smooth service by Gemma thank you

Matt (London)

Mike was fast helps and extreme supportive .

thanks Mike

Leonce (London)

Thanks for the prompt response, especially on the weekend.

Kevin (London)

Thanks for sorting out the email issue. Greatly appreciated.

Kevin (London)

Thanks for dealing with this so quickly and will note your comments about avoiding/deleting notifications going forward.

Kevin (London)

Calm and efficient service.

Kevin (London)

Mike was so helpful and friendly, great service.

Kelly (London)

Mike was quick to respond and always helpful, thank you!

Kelly (London)

Ian was efficient in resolving my issue and showed me a way to update my settings to prevent it happening again. Always great service from FSIT.

Kelly (London)

Cameron was very helpful. He was patient and explained the issue clearly and kept me updated as to what he was doing. Great service as always.

Kelly (London)

Mike is always very quick at fixing any issues

Karen (London)

Fantastic ppl working and getting my query sorted in a timely matter. thank you so much guys !

Agata (London)

Danny was very patient and resolved the issue

Ella (London)

very helpful! thankyou:)

Sky (Aylesbury, Buckinghamshire)

Thanks!

Claire (Poringland, Norfolk)

Dealt with in a timely manner

Beth (Wokingham, Berkshire)

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