Managed IT support for a technology company should include proactive monitoring, a responsive helpdesk, layered security, patching, backup, and real support for your development and product infrastructure, all for a predictable monthly fee. The point of managed support is that the important things are handled as standard, not billed as surprises every time something goes wrong.
Not all managed contracts are equal, so it helps to know what a good one covers. Here’s what to look for.
1. Proactive monitoring and maintenance
Your servers, devices, backups and connections should be monitored around the clock so problems are caught early. Much of the value of managed IT is the incidents you never notice because they were stopped before they hit you.
2. Helpdesk and engineer support
When your team needs help, they should reach a friendly, knowledgeable person quickly. Good support covers day-to-day issues and the trickier engineering and infrastructure problems too.
3. Security and patching as standard
Endpoint protection, MFA, managed email security, application allowlisting and prompt patching should be built in, not optional extras. For a tech firm holding valuable IP, security is core to the service.
4. Backup, support for your stack, and planning
Expect tested backups, support for the development tools and infrastructure you actually run, and regular reviews with a roadmap, so your IT keeps pace with your growth instead of falling behind it.
A real example: problems caught early
We supported a software company serving financial trading firms where most tickets were system alerts our monitoring caught and closed before anyone noticed, from low disk space to machines drifting out of date. As one engineer put it: “I really appreciated how fast the team was on coming back to me, and actively helping me identify the issue.”
For a software, technology or financial trading firm, this is part of managed IT and security that usually costs about £45 to £100 per user per month, scaling with your headcount, your security needs and how much uptime the business depends on.
Why technology and trading firms choose First Stop IT
First Stop IT has supported businesses since 2002, including software and technology companies and firms that serve financial markets. We know the systems these teams depend on: secure VPN and remote access, source control and build pipelines, virtual dev and test environments, Microsoft 365 and Teams, and the security that banks and regulators expect, from multi-factor authentication and endpoint protection to application allowlisting and email security. We work with technology and trading firms in London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Want to know exactly what’s covered? Book a free IT and cyber security review with First Stop IT and we’ll walk you through it.