A software or technology company needs four things from its IT: reliable support for the development tools and infrastructure your engineers depend on, secure remote access from anywhere, strong security to protect source code and customer data, and a partner who plans ahead rather than just firefighting. Get those right and IT stops being a drag on your roadmap and starts supporting it.
Tech companies are not like a typical office. You have developers, build servers, virtual machines, source control and product infrastructure, often spread across more than one country. The support has to match that reality.
1. Real support for your development environment
Your team runs source control, build pipelines, databases, virtual dev and test environments and powerful workstations. Your IT partner should understand these, keep them fast and available, and provision new environments quickly, instead of treating engineering tools as someone else’s problem.
2. Secure remote access for engineers
Developers work from the office, from home and sometimes from other countries. They need fast, secure access to code, systems and files wherever they are, protected by multi-factor authentication, without security getting in the way of the work.
3. Security that protects your IP
Your source code and customer data are your most valuable assets. Layered security, including endpoint protection, application allowlisting, managed email security, MFA and access controls on your code, keeps them safe and keeps the trust of the clients who buy from you.
4. Proactive monitoring and fast support
You want problems caught before they bite and a friendly helpdesk that answers when something does break. Proactive monitoring of servers, backups and devices prevents most issues, and quick human support handles the rest.
A real example: catching a problem early
We supported a software company serving financial trading firms where our monitoring flagged a laptop running low on disk before it became a problem. The engineer thanked us for the heads-up so they could clear space and keep working. As they put it: “Fantastic response on the disk health status on my laptop. Truly appreciate the proactive action notifying me to clear the disk space.”
Why technology and trading firms choose First Stop IT
First Stop IT has supported businesses since 2002, including software and technology companies and firms that serve financial markets. We know the systems these teams depend on: secure VPN and remote access, source control and build pipelines, virtual dev and test environments, Microsoft 365 and Teams, and the security that banks and regulators expect, from multi-factor authentication and endpoint protection to application allowlisting and email security. We work with technology and trading firms in London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Want IT support built around how a tech company actually works? Book a free IT and cyber security review with First Stop IT and we’ll show you what good looks like.