Law firms usually switch IT provider for one reason: their old IT company can’t properly support the way a law firm works. LEAP and the legal software are treated as someone else’s problem, support gets slow, and the security setup quietly falls behind the threats. A specialist who knows LEAP, the wider legal stack and the security a conveyancing firm needs is what most firms move to.
Changing IT provider feels like a hassle, which is why many firms stay put longer than they should. Here are the signs it’s time, and what a better partner looks like.
1. They don’t really know LEAP
A generalist who can’t properly support LEAP, Oyez forms, eSigner or BigHand leaves you stuck when these tools play up or need updating. A specialist keeps your core software fast and available because they actually understand it.
2. Security hasn’t kept up
Conveyancers are a top target, and an IT company that keeps things at a comfortable status quo can leave you dangerously exposed. A provider who actively tracks threats and reviews your setup keeps client money and data protected against today’s risks.
3. Support has gone stale
If issues take too long, recur, or you feel like you’re chasing your provider, the relationship has drifted. You should be able to call, get a person, and have it sorted, every time, including on a busy completion day.
4. No one is planning ahead
Good IT support looks forward, with regular reviews, a roadmap and honest advice. If your provider only ever reacts, you’re missing the strategic value a modern partner brings.
Switching is smoother than you think
A good provider manages the move carefully, with no loss of access to LEAP or your data and minimal disruption. We support a conveyancing firm that has rated our service positively on every ticket for around a decade. That’s what a well-run move leads to.
For a conveyancing or high-street firm, this is part of a managed IT service that usually costs about £45 to £100 per user per month, covering everyday support, the security that protects your client account, and tested backups.
Why law firms choose First Stop IT
First Stop IT has supported businesses since 2002, including conveyancing and high-street law firms, and we know the software your practice runs every day: LEAP, Oyez forms, eSigner, BigHand, Sage Payroll, PTP and Xero, alongside Microsoft 365. We support conveyancing and high-street firms in Harlow, Bishop’s Stortford, London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Wondering if your current IT really understands a law firm? Book a free IT and cyber security review with First Stop IT and we’ll give you an honest view.