UNLIMITED IT SUPPORT
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Providing first class unlimited IT support in Essex, Hertfordshire and London for a fixed monthly cost.
Just like having your own IT department
With one fixed monthly cost, clear scope, and guaranteed response times; an Unlimited IT Support agreement is the easiest way to get Enterprise level IT Services for a fixed and manageable monthly fee.
Your own IT department for the cost of 1 employee
In addition to these services, you will have access to First Stop IT’s team of business IT consultants. We will assist you in choosing the right technology to improve your business, plan its implementation, and manage its installation.
Dedicated Support Helpdesk
At First Stop IT we understand that the longer an IT system or machine is down, the more it is going to affect your ability to work, and therefore your ability to make money. So when there’s a problem, we know that you’re going to want a solution as soon as possible.
From our Essex Based Helpdesk
We know how annoying it is to be left on hold for an hour and then transferred to someone who doesn’t seem to really understand your problem; much less offer a solution to it.
We provide a team of friendly and highly skilled support engineers. We know IT support, so when you speak us, we’re well equipped to help you with whatever problem you might have.
We solve 98% of our client’s problems remotely, so if you’ve got an issue, the chances are, your solution is just one phone call away.
Guaranteed Response Time
Our Response Time is Guaranteed
Given the importance of IT problems being solved swiftly and effectively, it can be very frustrating if your IT support company doesn’t respond when you report an issue.
On-Site and Off-Site
At First Stop IT, we guarantee our response time to be a maximum of 1 hour for remote work, and the next business day for on-site work.
Whilst our maximum response time is 1 hour, in reality we generally look to make sure that we respond within 15-30 minutes.
24/7 Systems Monitoring
We monitor your systems 24/7
One of the things we’ve learned over the years is that it’s far better to be proactive than reactive.
By offering 24/7 Real Time Monitoring, we’re able to constantly assess your systems and ensure they are performing as effectively as possible.
If it breaks, we’ll know before you do.
The major plus point behind this method is that problems are identified immediately, and therefore they can in most instances be solved before they begin to affect your productivity.
We are constantly striving to improve this already exceptional service, and consequently we use only the highest quality monitoring tools.
Proactive Patching and Maintenance
We maintain your systems
Your systems are often under greater threat when not kept as up-to-date as they should be. As part of our unlimited service at First Stop IT, we regularly apply necessary patches to all required software. One of the things that make us quite unique as an IT company is the fact that we monitor the need for patches on all software.
We see patching and maintenance as one of the fundamentals of any IT service and that’s why we’ve invested in our software and in training our staff so that we can provide a service that really works.
While minimising downtime
In many cases we’re able to automate the patching process. This means that your computer remains as safe and highly performing as possible, but also means that you don’t have to deal with the downtime traditionally associated with software updates.
Enjoy our industry leading response time
TESTIMONIALS
“Chris sorted problem on one telephone call as usual”
He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.
With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”
Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”