Unlimited IT Support

Providing first class unlimited IT support in Essex, Hertfordshire and London for a fixed monthly cost.

Just like having your own IT department

First Stop IT will monitor your vital systems, proactively maintain your servers, computers, firewalls and other IT equipment, and provide friendly and knowledgeable helpdesk services when any of your users need support.

With one fixed monthly cost, clear scope, and guaranteed response times; an Unlimited IT Support agreement is the easiest way to get Enterprise level IT Services for a fixed and manageable monthly fee.

Unlimited service for fixed monthly fee

Click the button below for an instant unlimited IT support quote or alternatively give us a call for a free consultation.

Instant Unlimited Support Quote

IT Support London

Dedicated Helpdesk

No matter what your problem, from a lost password, a new user, or a strange program error; our friendly helpdesk engineers are here to help.

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IT Support Herfordshire

Guaranteed Response SLA

We understand that when your computers stop working, you stop working. Because of this we guarantee our helpdesk response time and generally respond to any requests within 15-30 minutes.

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IT Support Essex

24/7 Systems Monitoring

By monitoring your vital systems in real time we are able to nip problems in the bud, restart services if they stop unexpectedly, and reduce the chance of an IT problem affecting your business.

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In addition to these services, you will have access to First Stop IT’s team of business IT consultants. We will assist you in choosing the right technology to improve your business, plan its implementation, and manage its installation.

Dedicated Support Helpdesk

We provide Dedicated Support

At First Stop IT we understand that the longer an IT system or machine is down, the more it is going to affect your ability to work, and therefore your ability to make money. So when there’s a problem, we know that you’re going to want a solution as soon as possible.

From our Essex Based Helpdesk

We know how annoying it is to be left on hold for an hour and then transferred to someone who doesn’t seem to really understand your problem; much less offer a solution to it.

We provide a team of friendly and highly skilled support engineers. We know IT support, so when you speak us, we’re well equipped to help you with whatever problem you might have.

We solve 98% of our client’s problems remotely, so if you’ve got an issue, the chances are, your solution is just one phone call away.

it support londonit support hertfordshire

Guaranteed Response Time

Our Response Time is Guaranteed

Given the importance of IT problems being solved swiftly and effectively, it can be very frustrating if your IT support company doesn’t respond when you report an issue.

On-Site and Off-Site

At First Stop IT, we guarantee our response time to be a maximum of 1 hour for remote work, and the next business day for on-site work.

Whilst our maximum response time is 1 hour, in reality we generally look to make sure that we respond within 15-30 minutes.

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24/7 Systems Monitoring

We monitor your systems 24/7

One of the things we’ve learned over the years is that it’s far better to be proactive than reactive.

By offering 24/7 Real Time Monitoring, we’re able to constantly assess your systems and ensure they are performing as effectively as possible.

If it breaks, we’ll know before you do.

The major plus point behind this method is that problems are identified immediately, and therefore they can in most instances be solved before they begin to affect your productivity.

We are constantly striving to improve this already exceptional service, and consequently we use only the highest quality monitoring tools.

Proactive Patching and Maintenance

We maintain your systems

Your systems are often under greater threat when not kept as up-to-date as they should be. As part of our unlimited service at First Stop IT, we regularly apply necessary patches to all required software. One of the things that make us quite unique as an IT company is the fact that we monitor the need for patches on all software.

We see patching and maintenance as one of the fundamentals of any IT service and that’s why we’ve invested in our software and in training our staff so that we can provide a service that really works.

While minimising downtime

In many cases we’re able to automate the patching process. This means that your computer remains as safe and highly performing as possible, but also means that you don’t have to deal with the downtime traditionally associated with software updates.

Get in touch

Get in touch today

There’s a reason why so many businesses use First Stop IT, and if you’d like to find out more, please feel free to live chat with us, fill in the form for a call back or give us a call on 01279 400359.

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Testimonials

“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee Baldwin, Owner, Blue Marine Travel
Thaxted, Essex
“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David Callf, Drawing Design Management Ltd
Buntingford, Hertfordshire
“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”
Advertise the Web, Chelmsford, Essex
“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin Cook, Digital Marketing Manager, Turnaround Advertising
Chelmsford, Essex
“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”
Anthony Pratt, Austins Solicitors
Berkhamsted, Hertfordshire

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