UNLIMITED IT SUPPORT

Providing first class unlimited IT support in Essex, Hertfordshire and London for a fixed monthly cost.

Just like having your own IT department
With one fixed monthly cost, clear scope, and guaranteed response times; an Unlimited IT Support agreement is the easiest way to get Enterprise level IT Services for a fixed and manageable monthly fee.

Your own IT department for the cost of 1 employee

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Dedicated

Helpdesk

No matter what your problem, from a lost password, a new user, or a strange program error; our friendly helpdesk engineers are here to help.

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Guaranteed Response SLA

We understand that when your computers stop working, you stop working. Because of this we guarantee our helpdesk response time and generally respond to any requests within 15-30 minutes.

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24/7 Systems Monitoring

By monitoring your vital systems in real time we are able to nip problems in the bud, restart services if they stop unexpectedly, and reduce the chance of an IT problem affecting your business.

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In addition to these services, you will have access to First Stop IT’s team of business IT consultants. We will assist you in choosing the right technology to improve your business, plan its implementation, and manage its installation.

Dedicated Support Helpdesk

At First Stop IT we understand that the longer an IT system or machine is down, the more it is going to affect your ability to work, and therefore your ability to make money. So when there’s a problem, we know that you’re going to want a solution as soon as possible.

From our Essex Based Helpdesk
We know how annoying it is to be left on hold for an hour and then transferred to someone who doesn’t seem to really understand your problem; much less offer a solution to it.

We provide a team of friendly and highly skilled support engineers. We know IT support, so when you speak us, we’re well equipped to help you with whatever problem you might have.

We solve 98% of our client’s problems remotely, so if you’ve got an issue, the chances are, your solution is just one phone call away.

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Guaranteed Response Time

Our Response Time is Guaranteed
Given the importance of IT problems being solved swiftly and effectively, it can be very frustrating if your IT support company doesn’t respond when you report an issue.

On-Site and Off-Site
At First Stop IT, we guarantee our response time to be a maximum of 1 hour for remote work, and the next business day for on-site work.

Whilst our maximum response time is 1 hour, in reality we generally look to make sure that we respond within 15-30 minutes.

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24/7 Systems Monitoring

We monitor your systems 24/7
One of the things we’ve learned over the years is that it’s far better to be proactive than reactive.

By offering 24/7 Real Time Monitoring, we’re able to constantly assess your systems and ensure they are performing as effectively as possible.

If it breaks, we’ll know before you do.
The major plus point behind this method is that problems are identified immediately, and therefore they can in most instances be solved before they begin to affect your productivity.

We are constantly striving to improve this already exceptional service, and consequently we use only the highest quality monitoring tools.

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Proactive Patching and Maintenance

We maintain your systems
Your systems are often under greater threat when not kept as up-to-date as they should be. As part of our unlimited service at First Stop IT, we regularly apply necessary patches to all required software. One of the things that make us quite unique as an IT company is the fact that we monitor the need for patches on all software.

We see patching and maintenance as one of the fundamentals of any IT service and that’s why we’ve invested in our software and in training our staff so that we can provide a service that really works.

While minimising downtime
In many cases we’re able to automate the patching process. This means that your computer remains as safe and highly performing as possible, but also means that you don’t have to deal with the downtime traditionally associated with software updates.

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TESTIMONIALS

“We have been a client of First Stop IT since 2006 and we have never even looked at another supplier, the service we receive is first class, fast, efficient, friendly and very professional.

Our business is 24 hours a day 7 days a week 365 days a year, and it is vital we have reliable IT support network to call upon, with First Stop we certainly have that.”

Lee, Thaxted, Essex

“Very helpful and fixed problem quickly”

Mike, Loughton, Essex

“Thanks for Andy’s quick response, knowledgeable and professional. resolve the issue at first attempt. I feel no difference then with in house IT support.”

Faye, Harlow, Essex

“We have used First Stop IT on various projects, from engineering support cover, to networking support services. We have always found their service to be prompt and of an excellent nature. The staff have been professional, helpful and informative.”

Advertise the Web, Chelmsford, Essex

“Ian always sorts all my IT issues for me . He is undoubtedly the best you have on your support team.”

Rekha, Stevenage, Herts
“Its nice that First stop are so familiar with our company, so that there isn’t need for much explanation, therefore their service is very personable and approachable. They always provide a fast, friendly response and resolution, and never make you feel any problem is too small. 🙂 ”

Leanne, Waltham Cross, Essex

“Ian & Matt very helpful”

Chris, Stevenage, Herts

“Great service from Ian”

Jackie, Stevenage, Herts

“Matt was extremely professional, friendly and effective; thank you.”

Grant, Loughton, Essex

“I do not use the term great ever. I am old and boring and use more controlled comment. However, your representative was prompt and identified the potential cause very readily. We now, naturally, need to wait separately to see if the internet problem identified resolves the problem.”

Vanessa, Loughton, Essex

“Our requirements for highly specified technical machines were more than met by the professional team at First Stop IT. The transition to a new network was a daunting prospect but it was managed with little fuss and great expertise – thank you very much”

David, Buntingford, Hertfordshire

“Gemma worked the cause of the issue out quickly and was easy to talk to (even with me being grumpy!). She went an extra step to make sure that it’s more obvious if there are junk emails. ”

Ruth, Harlow, Essex

“Quick resolution of the issue”

Ruth, Harlow, Essex

“quick response, problem sorted”

Bob, High Wycombe, Bucks

“Very supportive, checked my understanding at each stage.”

Yvonne, Stevenage, Herts

“My experience was great because my issue was resolved very quickly despite an extremely slow computer!”

Lori, Thaxted, Essex

“Thanks to First Stop IT we have a computer network that spans two locations and access to a friendly and responsive helpdesk team. We recently upgraded both of our servers and some work stations; the process was painless and has resulted in a faster more efficient working environment.”

Anthony, Berkhamsted, Hertfordshire

“Fabulous tenacity to find a solution to work for me. I am very grateful.”

Michelle, Stevenage, Herts

“Fast accurate simple response.”

John, Hoddesdon, Herts

“friendly helpful fast accurate solution given”

John, Hoddesdon, Herts

“Danny was very patient and resolved the issue”

Ella, London

“Available, expert, friendly, diligent”

Jonathan, Broxbourne, Herts

“Mike dealt with my query quickly and efficiently :)”

Jo, Buntingford, Hertfordshire

“Ian sorted out my problems quickly – many thanks”

Diane, Nazeing, Essex

“As usual, fast expertise service”

Denise, Welwyn Garden City, Herts

“Because Noel is great! thank you”

Sophie, Thaxted, Essex

“Solved extremely quick :-)”

Danielle, Harlow, Essex

“Very quick response and solving of the problem. It turned out that there wasn’t a problem at all but it was great to clarify it so quickly. Thanks!”

Maria, Harlow, Essex

“Ian dealt with it with ease . Great to watch remotely whilst he worked his magic 🙂 Quick and easy solution.”

Grant, Waltham Abbey, Hertfordshire

“Gemma is an absolute legend!! To say I am pleased and relieved is an understatement. I cannot thank you enough for all your help. ”

Amanda, Harlow, Essex

“Chris sorted problem on one telephone call as usual”

Sue, High Wycombe, Bucks

“Very quickly restored documents that I had stupidly deleted – a brilliant job, thanks very much.”

Mary, Loughton, Essex

“You are always supportive and helpful.”

Graham, Harlow, Essex

“I have worked on a number of clients’ projects with Tai and First Stop IT. I have always found Tai to be a talented IT system designer who listens to the business needs of his clients to ensure that the final solution fully meets their requirements.

He has in depth knowledge of server & desktop hardware, Microsoft software, and range of security, backup, and cloud services. Tai is able to easily communicate and explain these services and features to others who do not have technical background.

With the backing of an excellent team of engineers at First Stop IT, I found their service to be fast and professional with great on-going support.”

Martin, Chelmsford, Essex