You keep the servers behind a software product reliable with proactive monitoring, patching, capacity management, strong security and tested backups, plus failover where downtime would hurt. These servers underpin your product and your customers’ experience, so their reliability is one of the most important things your IT does. Looked after well, they just keep running; neglected, they become the thing that wakes you up at night.
Product infrastructure deserves more care than ordinary office IT. Here’s how we keep it dependable.
1. Proactive monitoring
We watch your servers around the clock for performance, capacity and health, so a developing problem, like a full disk, a stopped service or rising load, is caught and dealt with before it causes an outage.
2. Patching and maintenance
Keeping servers patched and maintained, in a controlled way, keeps them secure and stable. We handle this so your infrastructure stays current without unplanned downtime.
3. Security and access control
The servers behind your product need strong protection: endpoint security, tight access control, and monitoring for unusual activity. Protecting this infrastructure protects every customer who relies on your product.
4. Backups and failover
Tested backups and, where it matters, failover and replication mean a server fault does not become a business outage. Being able to recover or fail over quickly is what turns a serious problem into a manageable one.
A real example: product infrastructure kept running
We supported a software company serving financial trading firms where the servers behind its product were monitored, patched and protected, with health and capacity watched closely. Most issues were caught and closed before anyone noticed, which is exactly what reliable product infrastructure should feel like.
For a software, technology or financial trading firm, this is part of managed IT and security that usually costs about £45 to £100 per user per month, scaling with your headcount, your security needs and how much uptime the business depends on.
Why technology and trading firms choose First Stop IT
First Stop IT has supported businesses since 2002, including software and technology companies and firms that serve financial markets. We know the systems these teams depend on: secure VPN and remote access, source control and build pipelines, virtual dev and test environments, Microsoft 365 and Teams, and the security that banks and regulators expect, from multi-factor authentication and endpoint protection to application allowlisting and email security. We work with technology and trading firms in London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Want the servers behind your product rock solid? Book a free IT and cyber security review with First Stop IT and we’ll keep them reliable.