First Stop IT supports solicitors using BigHand digital dictation, including the software itself, the foot pedals and microphones, and the way it fits with LEAP and email. The aim is simple: your fee earners can dictate quickly and reliably, and the work flows through without technical hold-ups.
Dictation is central to how solicitors get through correspondence and documents, so when BigHand misbehaves it slows real work down. Here’s how we keep it running smoothly.
The software, kept current and stable
BigHand needs installing, updating and occasionally troubleshooting across your team’s machines. We handle the installs and updates and keep everyone on a stable, supported version, so the software stays reliable rather than becoming a patchwork of old ones.
Foot pedals and devices that just work
A common frustration is a foot pedal or microphone that suddenly isn’t recognised, often after a Windows update or a new laptop. We set these up properly and fix them quickly, so your fee earners aren’t fighting their kit when they want to dictate.
Working with LEAP and your documents
Dictation is one step in a flow that runs through LEAP, your document storage and email. We keep these connected so a dictated document ends up in the right matter, ready to send, rather than getting lost between systems.
In the office and from home
Your team works from the office and from home, and BigHand needs to work in both. We make sure it does, so a busy day still ends with the work turned around wherever your fee earners are.
For a conveyancing or high-street firm, this is part of a managed IT service that usually costs about £45 to £100 per user per month, covering everyday support, the security that protects your client account, and tested backups.
Why solicitors choose First Stop IT
First Stop IT has supported businesses since 2002, including conveyancing and high-street law firms, and we know the software your practice runs every day: LEAP, Oyez forms, eSigner, BigHand, Sage Payroll, PTP and Xero, alongside Microsoft 365. We support conveyancing and high-street firms in Harlow, Bishop’s Stortford, London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Tired of dictation gremlins slowing your team down? Book a free IT and cyber security review with First Stop IT and we’ll make BigHand reliable.