First Stop IT supports INVU document management by keeping its server and the software available, handling access and logins, monitoring it, and fixing connection issues quickly. INVU holds your client documents, so when it won’t connect or someone can’t log in, real work stops. The aim is that your fee earners can reach the right document whenever they need it, from the office or the hosted desktop.
A document-management system is only useful when it’s reliable. Here’s how we keep INVU running.
1. Keep the INVU server healthy
INVU often runs on its own server in your environment. We monitor and maintain that server so it stays available, and we catch any problem, like the server dropping off the network, before it puts documents out of reach.
2. Handle access and logins
Login and access issues are the most common INVU tickets. We manage usernames and access so the right people can reach the right documents, and we resolve login problems quickly when they crop up.
3. Fix connection issues fast
INVU needs to connect from the desktop to its server. When that connection breaks, we get it working again quickly, so a fee earner isn’t left unable to open or file a client document.
4. Work with the wider setup
INVU sits alongside your tax software, Microsoft 365 and hosted desktop. Because we support the whole environment, we keep these pieces working together rather than leaving you to chase several suppliers.
A real example: documents kept within reach
We support a London accountancy practice serving music and entertainment clients that runs INVU on a dedicated server. When the server briefly went offline, our monitoring caught it within minutes, we confirmed it had recovered cleanly and verified document retrieval before fee earners noticed. As one user said: “Once again, thank you.”
For a London accountancy practice serving music and entertainment clients, this is part of managed IT and security that usually costs about £45 to £100 per user per month, scaling with headcount, your hosted desktop or CCH setup, and the security your high-profile clients expect.
Why music and entertainment accountants choose First Stop IT
First Stop IT has supported businesses since 2002, including London accountancy practices serving music and entertainment clients. We know the software your firm runs every day: CCH, QTAC, QuickBooks, payroll software, FYI and INVU, alongside Microsoft 365 and hosted desktops, and we understand the discretion high-profile clients expect. We support accountancy practices in London and across Essex and Hertfordshire. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we’ve been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including Harlow and Bishop’s Stortford.
Book a free IT and cyber security review
Want INVU and your document management running smoothly? Book a free IT and cyber security review with First Stop IT and we’ll keep it reliable.