The best IT setup for a travel agency with overseas offices keeps everything central and consistent: one hosted-desktop environment all offices connect to, identical security at every site, resilient connectivity with secure remote access, and centrally managed devices and backups. That gives every office the same fast, secure experience and lets you add or change locations without starting from scratch. Delivered as managed IT, it usually costs about £45 to £100 per user per month.
Travel agencies often grow into new countries quickly, and the temptation is to set each office up on its own. That creates inconsistent, hard-to-secure islands. A central, consistent design avoids it. Here is what good looks like for a multi-country agency.
One hosted environment for every office
Rather than separate servers and setups in each country, the booking and back-office systems live in one central, resilient hosted environment that every office connects to. A consultant in any location gets the same Amadeus, Navitas and back-office experience, data stays central and secure, and you manage and protect one environment instead of many scattered ones.
Consistent security at every site
Security standards must be identical everywhere: multi-factor authentication, managed and patched devices, endpoint protection, allowlisting and managed email security at every office and for every home worker. An overseas site set up to a lower standard is exactly the gap attackers look for, so consistency is what keeps the whole business safe.
Resilient connectivity and secure remote access
Each office needs dependable internet, and overseas links are often less reliable, so sensible resilience and a secure remote-access method (such as a managed VPN client deployed consistently to non-UK machines) keep everyone connected. The aim is that distance and local conditions make no difference to how well someone can work.
Centrally managed devices and backups
Devices in every country should be enrolled in central management so they can be configured, patched, secured and, if lost, wiped, wherever they are. Backups must cover every site and be test-restored, so a problem in one office never costs the wider business its data. Central control is what makes a multi-country estate manageable.
Easy to add or change offices
Because everything is central and consistent, opening or resizing an office becomes a repeatable process rather than a project: ship managed devices, connect them to the hosted environment, apply the standard security, and the new site is productive quickly. That agility matters for a travel business that follows demand around the world.
What to ask a provider
A specialist for travel agencies should be able to answer:
- Have you supported travel agencies, hosted desktops and systems like Amadeus, Navitas, FareXpert or TRAMS before?
- How do you give office, remote and overseas staff secure, reliable access in any time zone?
- How do you protect us from invoice, supplier and crew payment fraud, and help with PCI DSS?
- What is your response time when a booking or payment is at risk, out of hours?
- Is the price clear and per user, with security included rather than charged separately?
Where to start
If your offices have grown into inconsistent setups, start by bringing them onto one central hosted environment, standardising security across every site, and getting all overseas devices into central management with tested backups. A short review will show where each office differs and where the risks and inefficiencies are, so you can bring the whole estate up to one standard.
What good IT means for a travel agency
When a travel agency’s IT is right, the business simply runs. People in every office and time zone reach the same fast booking systems, work hands smoothly from one region to the next, payments go where they should, and travellers get answers whatever the hour. The technology fades into the background and the team gets on with looking after clients and crew.
None of that happens by accident. It comes from a central, consistent, well-secured setup that is actively managed rather than left to grow office by office. For a global, round-the-clock business that moves money and runs on a few specialist systems, a predictable per-user cost for that dependability is far cheaper than the downtime, fraud or data loss that an ad-hoc setup eventually invites.
Why travel agencies choose First Stop IT
First Stop IT has supported businesses since 2002, including travel agencies and travel management companies, and we understand the systems a travel desk runs on: Amadeus, Navitas, FareXpert and TRAMS, delivered securely over hosted desktops, alongside Microsoft 365. We support travel businesses based in Essex, Hertfordshire and London with teams working worldwide. Our credentials include:
- Cyber Essentials Certified
- IASME Cyber Assurance (Gold)
- NCSC Assured Service Provider (Cyber Advisor for Cyber Essentials)
- Microsoft Partner
- Crown Commercial Service Supplier (G-Cloud)
- Quality Principles Certified
We look after more than 2,000 endpoints across 50 companies, we have been named a Top 50 UK MSP for three years running, and we support organisations with 10 to 100 employees across Essex, Hertfordshire and London, including teams working internationally.
Book a free IT and cyber security review
Want IT built around a global travel operation? Book a free IT and cyber security review with First Stop IT.